In order to make the migration seamless, you will access both mail servers. Once the service is migrated, you need to delete the old settings. We will let you know when to delete the old settings. This will provided for the most seamless upgrade resulting in no email loss.
Phone: 925-706-1111
9am - 5pm PST
Old Mail Server
POP3: pop.macrooil.com
SMTP: smtp.macrooil.com
Alternate SMTP Port: 5190
Webmail: http://server.macrooil.com/ControlPanel/
New Mail Server
POP3: pop2.macrooil.com
SMTP: smtp2.macrooil.com
Alternate SMTP Port: 2525
Webmail: http://webmail.macrooil.com/
These are the steps you will need to take:
1. Login to your new webmail account and change your password. The password assigned to you is a temporary password.
2. First add the new account to your Outlook. Don't delete your old account, yet. Add the new account as a second account so both will be in Outlook.
First click Tools, then Accounts.
These setting need to be added to your existing email software. This will allow you access both mailboxes during the migration period.
Leave the current settings in place. Don't remove them. Click Add > Mail to add another mail account.
Follow the dialog boxes filing in the information you where provided to the email migration. Make sure to use the new account settings. The Account name/username in the new service will have the format username@macrooil.com. Make sure to use the full email address as your username. This only applies to the new account.
Use the new mail servers. These will be pop2.macrooil.com and smtp2.your-domain.com.
3. Once you have email accessed from the new server you will recieve mail from both mail accounts. The old server will be shut off on August 30th. After August 30th, if you get error messages and can not connect messages in outlook, simply delete the OLD mail server.
4. In order to send mail you will have to make sure you have SMTP Authentication Turned on. Do this by checking the box in your mail settings "My Server Requires Authentication". Access this screen by going to Tools > Email Accounts >View/Edit & click Next > Change > More Settings .
5. If you have trouble connecting to send mail, you may want to use the alternate SMTP Port 2525. This is available as an alternate port because some ISP's block SMTP the default Port 25. Access this screen by going to Tools > Email Accounts >View/Edit & click Next > Change > More Settings, then select the Advanced Tab.
If you have trouble configuring your mail software or have any quesitons, please call 925-706-1111 during business hours 9 am to 5 pm, PST.